Level 2 award in conflict resolution
and personal safety.

It is every employer's responsibility to provide a safe working environment for its employees. Conflict in the work place is on the rise and the way individuals and organisations deal with it (or fail to deal with it) is one of the main causes for this rise. The course is designed to give you a positive and structured approach to managing, resolving and where appropriate, preventing conflict. The student will acquire and practice techniques for managing and resolving conflict in a variety of situations. This course can also be ran in your workplace and reflect the issues your staff face on a daily basis. The course covers subject areas including:

  • The law
  • Personal safety
  • Resolving confrontational situations
  • Conflict in the work environment

On completion and subject to assessment candidates will receive a QCA Accredited CIEH Level 2 Award in Conflict Resolution and Personal Safety.

The maximum number of candidates that can be accommodated on this course is twelve.